Claims
Run into an issue? We have got your back
You do not need to be stressed. Our claims professionals are on standby to listen and respond to your claim, whenever it happens.
When it happens
We handle your claim, whatever went wrong
-
Motor accident
Towing fees, replacement parts, repairs, and medical fees for anyone injured in the accident.
Report a claim -
Fire and property
Loss or damage to your home or business premises caused by fire, lightning or explosion.
Report a claim
Ways to reach us
Call, write, or use your phone
- Toll free 0800 110 041 24 hours, free of charge
- Email customercare@nicinsurance.co.tz We reply within 24 hours
- NIC Kiganjani Report in the app Android and iOS
- Our offices Visit any branch Mainland and Zanzibar
The claims process
Three steps until you are paid
- Tell us what happened Report online, in NIC Kiganjani, or call 0800 110 041 free of charge.
- Send your documents Upload your photos and supporting documents online, or deliver them to your nearest NIC branch.
- Wait for Payments Once we have all your documents, NIC pays your claim within 7 working days.