National Insurance Corporation of Tanzania Limited ("NIC") respects the privacy of our users across all channels of interaction, including our mobile application, website, physical offices, and customer service platforms (collectively, the “Services”). This Privacy Policy outlines how NIC collects, uses, discloses, and safeguards personal information across these channels. Please read this Privacy Policy carefully. By using the Services, you agree to the terms of this Privacy Policy. If you disagree with any part of this Privacy Policy, please do not use the Services.
NIC reserves the right to make changes to this Privacy Policy at any time and for any reason. Any changes will be communicated by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates. By continuing to use the Services after changes are posted, you agree to the revised Privacy Policy.
COLLECTION OF YOUR INFORMATION
NIC collects information through various platforms depending on the type of insurance product or service requested. To provide accurate underwriting, offer services, and manage policies efficiently, NIC collects the following types of personal data:
- Personal Identification Information: This includes your name, phone number, email address, gender, birth date, and identification numbers (e.g., National ID, passport) provided via our mobile app, website forms, in-person interactions, or through phone and email communications.
- Property Data: For property insurance products, NIC collects details of the insured property, such as registration number, brand name, serial number, year of manufacture and acquisition, and value, whether provided online, via mobile app, or through paper forms submitted at NIC branches.
- Financial Data: NIC may collect financial information, such as payment method details (e.g., credit card number, card brand, and expiration date), bank account details, or mobile money numbers when you make purchases or request services through any channel. We store minimal financial data. For processing, third-party payment processors securely handle financial information; please review their privacy policies directly for further details.
- Location Data: NIC may collect location-based information (e.g., geo-location) when accessing our mobile app or website to provide location-specific services or during in-person consultations.
- Derivative Data: NIC may collect derivative data, including server logs and metadata, based on interactions with our mobile app or website. This includes information about your device, browser, IP address, and interaction history to optimize the services offered.
- Customer Support Information: Information provided during customer support interactions (via phone, email, or chat) is collected to resolve inquiries or handle complaints.
USE OF YOUR INFORMATION
NIC uses the information collected through its omnichannel services to:
- Create and manage your account across our platforms.
- Process payments, quotes, and manage transactions related to NIC products and services.
- Deliver targeted promotions, newsletters, and communications based on your preferences.
- Respond to your inquiries, customer service requests, or feedback.
- Improve the efficiency, security, and usability of our website, mobile application, and in-person services.
- Monitor and analyze trends to enhance service offerings and user experience.
- Fulfill legal, regulatory, and compliance obligations within Tanzania.
SHARING OF YOUR INFORMATION
NIC may share your personal information as follows:
- By Law or to Protect Rights: NIC may share your information to comply with legal obligations, respond to legal processes, or protect NIC's rights, property, and safety.
- Third-Party Service Providers: NIC works with third-party service providers who assist in payment processing, re-insurance, email delivery, hosting, and customer service. Your information may be shared with these providers only as necessary for them to fulfill their functions.
- Business Partners: NIC may share your data with business partners to provide additional products, services, or promotions.
- Fraud Prevention: NIC may exchange information with other entities to prevent fraud and reduce credit risks.
SECURITY OF YOUR INFORMATION
NIC employs administrative, technical, and physical security measures to protect the personal information provided through all channels (e.g., encryption for digital transactions, secure storage for physical data). While NIC endeavors to secure your information, no method of transmission over the internet or physical storage is completely secure, and we cannot guarantee absolute security.
YOUR CONTROL OVER INFORMATION
You can review or change your account information by:
- Logging into your account via the mobile app or website and updating your details.
- Contacting NIC to request changes to information collected via in-person or phone interactions.
- Requesting the deletion of your account. NIC will deactivate or delete your information from its active systems, but some data may be retained to comply with legal obligations or resolve disputes.
OPT-OUT OPTIONS
If you no longer wish to receive NIC communications (e.g., marketing emails, notifications):
- Adjust your preferences via your mobile app or website account settings.
- Contact NIC directly through the customer support line or email provided below.
For third-party communications (e.g., payments or promotional offers), you are responsible for contacting those providers to manage your preferences.
THIRD-PARTY INTERACTIONS
This policy does not apply to third-party platforms where NIC services may be provided (e.g., app stores or third-party websites). NIC is not responsible for the data collection or privacy practices of those entities. Please review their respective privacy policies.
CONTACT US
For questions or concerns about this Privacy Policy, please contact us at:
National Insurance Corporation (NIC) Tanzania
P.O BOX 9264
Dar es Salaam, Samora Avenue/Pamba
Phone: +255 22 2115 549
Toll-Free: +255 08 0011 0041